Shipping Policy
Company Information
Kinto Electric Co., Limited
RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
Tel: 98697956
Email: cailijiao0309@gmail.com
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations
We ship both domestically (Hong Kong) and internationally. Shipping availability and delivery times may vary depending on your location.
Shipping Methods & Delivery Time
- Local (Hong Kong): 2–4 business days
- Asia-Pacific Region: 5–10 business days
- North America & Europe: 7–15 business days
- Other Regions: 10–20 business days
Please note: Delivery times are estimated and may vary due to customs clearance, logistics delays, or peak shopping seasons.
Shipping Costs
- Shipping fees are calculated at checkout based on your delivery address and selected shipping method.
- Free shipping may be available for orders over a certain amount (see promotions at checkout).
Tracking Orders
- Once your order is shipped, you will receive a tracking number via email.
- You can use this number to track your package on the courier’s official website.
Customs & Duties
- International customers are responsible for any import duties, taxes, or customs fees that may apply in their country.
- Kinto Electric Co., Limited is not responsible for delays caused by customs clearance.
Lost or Delayed Shipments
- If your package is significantly delayed or lost in transit, please contact us at cailijiao0309@gmail.com with your order number, and we will assist you in resolving the issue with the shipping provider.
Contact Us
For any shipping-related questions, please reach out to our support team at cailijiao0309@gmail.com.
