Refund & Return Policy
Company Information
Kinto Electric Co., Limited
RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
Tel: 98697956
Email: cailijiao0309@gmail.com
Returns
- Customers may request a return within 14 days of receiving their order.
- To be eligible for a return, items must be:
- Unworn, unwashed, and in their original condition
- With all original tags and packaging intact
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to your original payment method.
- Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
Exchanges
- If you wish to exchange an item for a different size, color, or style, please contact us at cailijiao0309@gmail.com.
- Exchanges are subject to stock availability.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately with your order number and photos of the item.
- We will arrange for a replacement or full refund at no extra cost.
How to Return an Item
- Contact us at cailijiao0309@gmail.com to initiate the return.
- Pack the item securely in its original packaging.
- Ship the item back to:
Kinto Electric Co., Limited RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
Contact Us
For any questions regarding refunds or returns, please email us at cailijiao0309@gmail.com.
