FAQs – Kinto Electric Co., Limited
Company Information
Kinto Electric Co., Limited
Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
Tel: 98697956
Email: cailijiao0309@gmail.com
1. What types of women’s clothing do you offer?
We specialize in a wide range of women’s fashion including dresses, tops, skirts, pants, outerwear, and seasonal collections designed for comfort and style.
2. How can I place an order?
Simply browse our online catalog, select your preferred items, choose the right size and color, and add them to your cart. Once ready, proceed to checkout and complete your payment.
3. Which sizes are available?
Our clothing typically ranges from XS to XXL, depending on the style. Please refer to the Size Guide on each product page for exact measurements.
4. Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs vary depending on your destination. Full details are available on our Shipping Policy page.
5. How long will delivery take?
- Local (Hong Kong): 2–4 business days
- International: 7–15 business days (depending on location and courier)
6. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment gateways displayed at checkout.
7. Can I return or exchange an item?
Yes, you can return or exchange items within 14 days of receiving your order, provided the products are unworn, unwashed, and in original packaging. For details, see our Refund & Return Policy.
8. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us immediately at cailijiao0309@gmail.com with your order number and photos. We will arrange a replacement or refund.
9. How can I track my order?
Once your order is shipped, you will receive a tracking number by email. You can use this number to follow your shipment online.
10. Do you offer wholesale or bulk purchasing?
Yes, we welcome wholesale inquiries. Please reach out to us at cailijiao0309@gmail.com with details about your requirements.
